Contact Kera

We're a small team and we answer every email personally. No bots, no overseas call centers.

Email us

hello@kera.com

We respond within 24 hours on business days (Mon-Fri, 9am-5pm Mountain Time).

What to include

To get you the fastest answer, please include in your message:

• Your order number (if applicable) — starts with "KE-"
• The shipping email used at checkout
• A clear description of what's going on
• A photo, if there's anything visual (a leaky install, a damaged box, etc.)

Common questions answered faster

Before you email, check our FAQ page — it covers installation, water pressure, color-treated hair, perimenopause, the guarantee, subscription cancellation, and 12 other common questions. Most answers are 1 paragraph.

Press, partnerships, wholesale

For press inquiries or wholesale orders, please email hello@kera.com with "PRESS" or "WHOLESALE" in the subject line.

Our mailing address

Kera
(US fulfillment via our partner facility)
For returns: please email first — most refunds don't require a physical return.